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Return & Refund Policy
CheapMedsAustralia ensures a fair and compliant process for returns and refunds for our online pharmacy services.
Introduction
This Return & Refund Policy outlines the conditions and process for returning products and obtaining refunds from CheapMedsAustralia ("we," "us," or "our") at cheapmedsaustralia.com. By purchasing from us, you agree to this policy.
We comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 and Therapeutic Goods Administration (TGA) regulations for medication returns.
Return Eligibility
Due to the sensitive nature of medications, returns are accepted only under specific conditions.
- Damaged Products: Items damaged during shipping are eligible for return.
- Incorrect Orders: If you receive the wrong medication or quantity.
- Expired Products: Medications received with an expiry date earlier than expected (notify within 7 days).
- Notification Period: You must notify us within 7 days of delivery for eligibility.
Non-Returnable Items
Certain items cannot be returned due to health and safety regulations.
- Opened or Used Medications: Per TGA guidelines, opened or partially used products are non-returnable.
- Change of Mind: Returns are not accepted for change of mind or incorrect ordering by the customer.
- Prescription Medications: Unless incorrect or damaged, prescription items cannot be returned.
- Special Orders: Custom-ordered items are non-returnable unless faulty.
Return Process
Follow these steps to initiate a return:
- Contact Us: Email info@cheapmedsaustralia.com or call +61 234 567 890 within 7 days of delivery, providing order details and reason for return.
- Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions.
- Ship Back: Return the item in its original packaging with the RMA number, using a trackable courier.
- Inspection: Returned items are inspected by our pharmacists to confirm eligibility.
Refund Process
Refunds are processed for eligible returns.
- Refund Approval: Issued after inspection confirms eligibility.
- Timeline: Refunds are processed within 14 days of receiving the returned item.
- Method: Refunded to the original payment method (e.g., credit card, bank transfer).
- Shipping Costs: Non-refunded unless the return is due to our error.
Your Consumer Rights
Your rights under the Australian Consumer Law are protected.
- Guarantees: Products must be of acceptable quality, as described, and fit for purpose.
- Remedies: You may be entitled to a refund, replacement, or repair for faulty products.
- Disputes: Contact us to resolve issues; you may escalate to consumer authorities if unresolved.
- Further Information: Visit ACCC for ACL details.
Policy Updates
We may update this Return & Refund Policy periodically. Changes will be posted on this page with an updated effective date.
Effective Date: June 16, 2025